Cuban telecom ETECSA service updates

On 1 August 2026, state telecom operator ETECSA launched a summer promotion that gives customers who receive international top‑ups between 500 and 1 250 Cuban pesos ten days of unlimited mobile data. The offer applies only to recharges processed by authorized foreign distributors and the main balance remains valid for 330 days.

A few days later, on 5 August 2026, users began reporting widespread difficulties accessing ETECSA’s 113 telephone information service for fixed‑line subscribers. Callers encountered frequent unavailability or incomplete data, prompting many to switch to the 118 line, which in turn redirected them to printed or online Yellow Pages. ETECSA attributed the disruption to energy‑related constraints that have reduced staff and service hours, highlighting the broader digital‑divide challenges faced by Cuban citizens.

Together, the snapshots illustrate a contrast between ETECSA’s promotional efforts to boost mobile usage and the operational challenges affecting its traditional information services amid infrastructure and power shortages.