Donald J. Trump International Airport Renamed, Prompting Boycotts and United's Free‑Change Policy
Palm Beach International Airport in Florida was officially renamed President Donald J. Trump International Airport, changing its IATA code from PBI to DJT after a bill signed by Governor Ron DeSantis. The rebranding sparked immediate backlash, with travelers filing complaints, vowing boycotts, and rerouting to nearby airports such as Fort Lauderdale (FLL) and Miami (MIA).
United Airlines responded by privately instructing reservation agents to offer cost‑free ticket changes for customers who objected to the new name, allowing them to switch to alternative South Florida airports without fare differences. The airline’s internal memo suggested scripted responses to express understanding of passenger concerns.