e-EFKA launches new digital platform for inquiries and complaints

The Greek social security organization, e-EFKA, has launched a new digital platform for managing inquiries, reports, and complaints, effective Monday, October 12, 2026. This initiative is part of the development of the organization’s Integrated Information System (O.P.S.).

The platform allows insured citizens to submit general or specialized questions and formal complaints centrally. This new system eliminates the need to send emails to various different addresses and removes the requirement for citizens to be physically present at e-EFKA offices.

Upon submission, the system automatically routes each request to the appropriate service unit for review and response. This digital transformation aims to simplify administrative procedures, accelerate request management, and enhance remote service capabilities to reduce unnecessary travel for citizens.