EVN digitizes customer services and expands maintenance offerings in Vietnam

Vietnam Electricity (EVN) is advancing its digital transformation and service expansion to improve customer experience. The group has launched a unified national customer service application, ‘EVN CSKH’, which allows users to manage multiple electricity contracts, track consumption patterns, set usage alerts, and pay bills directly via mobile devices. Since its pilot phase began in June 2026, the app has recorded over one million installations.

To complement these digital tools, EVN has established a unified national customer service hotline, 1558. Additionally, EVNHANOI has expanded its 24/7 technical maintenance and repair services. These services cover electrical system inspections, equipment replacement, and safety checks for households and businesses. Notably, the service scope has been updated to include technical support for electric vehicle charging stations and battery swapping infrastructure to align with evolving energy trends.