Vietnam Electricity digital service expansion

Vietnam Electricity (EVN) has implemented several digital initiatives to modernize customer service and infrastructure management. In October 2026, the company launched 12 electricity services through the VNeID application, developed with the Police Department for Administrative Management of Social Order. These services allow users to manage new electricity supplies, change contract holders, adjust usage norms, and request changes to meter locations or power capacity.

By November 2026, EVN expanded its digital offerings with the launch of the ‘EVN CSKH’ application, which enables users to manage multiple contracts, track consumption, and pay bills. This application recorded over one million installations following its pilot phase. To support these digital tools, EVN established a national customer service hotline, 1558. Furthermore, technical maintenance services were expanded to include support for electric vehicle charging stations and battery swapping infrastructure.