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[POLITICS] · North Macedonia · 6 sources

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Part of situation: North Macedonia public administration reforms (3 clusters)

Goran Minchev calls for public administration reform in North Macedonia

public administration reform North Macedonia TAIEX workshop public service quality Goran Minchev

Minister of Public Administration Goran Minchev emphasized the need for institutional reforms in North Macedonia aimed at reducing bureaucracy and improving public services. Speaking at the opening of a three-day TAIEX workshop focused on strengthening the public sector quality management system, Minchev stated that success should be measured by citizen satisfaction and efficiency rather than the volume of administrative decisions.

The workshop included remarks from the Austrian Ambassador, Martin Pammer, highlighting ongoing cooperation and the sharing of expertise to enhance public sector management. To support these reform efforts, the Ministry of Public Administration has implemented quality assessments using the ‘mystery client’ method and surveys involving more than 600 citizens and 70 direct inspections.

Entities

Austria · Goran Minchev · Martin Pammer · Ministry of Public Administration · North Macedonia

Claims

What the coverage asserts, and how many sources carry each claim.

  • [● 3 SOURCES] The Ministry of Public Administration aims to build more efficient and accountable institutions. vreme.mk · tocka.com.mk · makfax.com.mk
  • [● 3 SOURCES] The Ministry of Public Administration conducted service quality measurements using the ‘mystery client’ methodology and user surveys involving over 600 citizens and 70 direct checks. vreme.mk · tocka.com.mk · makfax.com.mk
  • [● 3 SOURCES] Minister Goran Minchev stated that public service quality should be measured by citizen experience rather than administrative output. vreme.mk · tocka.com.mk · makfax.com.mk
  • [● 3 SOURCES] A three-day TAIEX workshop was held to strengthen and improve the public sector quality management system in North Macedonia. vreme.mk · tocka.com.mk · makfax.com.mk

Sources

МИНИСТЕРСТВОТО ИСПРАТИЛО „ТАЈНИ КЛИЕНТИ“ ВО ИНСТИТУЦИИТЕ, РЕЧИСИ ПОЛОВИНА ОД ГРАЃАНИТЕ ЗАБЕЛЕЖАЛЕ ПОДОБРУВАЊЕ [viki.mk]
Минчев: Помалку процедури, повеќе резултати – администрација во служба на граѓаните – Утрински Весник [utrinskivesnik.mk]
Минчев: ПОМАЛКУ ЧЕКАЊЕ И ПОДОБРИ УСЛУГИ ЗА ГРАЃАНИТЕ [vreme.mk]
Минчев: Помалку процедури, повеќе резултати – администрација во служба на граѓаните [tocka.com.mk]
Минчев: Помалку процедури, повеќе резултати - администрација во служба на граѓаните [kumanovskimuabeti.mk]
Минчев: Помалку процедури, повеќе резултати - администрација во служба на граѓаните [makfax.com.mk]