Grab Vietnam faces driver protests and regulatory scrutiny

Grab Vietnam is facing significant pressure from drivers and regulators regarding its pricing and commission structures. Drivers recently organized calls on social media to switch off the app on September 12 and 13 to protest low fares and high deductions, which they claim significantly reduce their take-home pay.

In response, Grab issued notices clarifying that drivers have the right to choose their working hours and areas without facing account suspension for voluntary inactivity. The company emphasized that penalties only apply for legal violations or breaches of the code of conduct, while warning against using the app to place fake orders to disrupt service.

Simultaneously, Vietnam’s National Competition Commission (NCC) has launched a review into Grab’s pricing, fees, and discount policies. The NCC has requested detailed data from Grab and other ride-hailing platforms to investigate potential competition law violations.

Meanwhile, authorities in Hanoi have taken action against social media users for spreading unverified claims that Grab services were paralyzed by a mass strike. Police confirmed that the calls for a coordinated blackout were largely driven by individuals seeking social media engagement rather than an official company-wide movement.