Iberdrola rolls out AI and human‑talent across 450+ projects to boost electrification

Iberdrola has integrated artificial intelligence and human expertise into more than 450 projects covering everything from customer service to the management of complex energy infrastructures. The AI tools, ranging from early data‑analytics to generative models, are used to automate analysis, improve decision‑making, and increase operational efficiency and service quality.

The company cites specific initiatives worldwide: the GregorIA platform in Spain speeds up customer claim handling; the First Time Right program in the United States helps field teams resolve issues on the first visit; Brazil’s Vegetation Management solution enhances grid safety and resilience; and retail and corporate‑system projects in the United Kingdom apply advanced generative‑AI solutions. Iberdrola also runs training programmes so employees can safely and responsibly leverage these technologies, aiming to become the "AI Utility of the Future" and to support the broader electrification of the economy.