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Inps launches Arianna, an AI-based digital assistant
The Italian National Social Security Institute (Inps) has introduced Arianna, a new digital assistant powered by artificial intelligence. Presented in Rome, the tool is designed to simplify interactions between the state and its citizens by using natural language to navigate complex welfare systems.
Inps President Gabriele Fava stated that the initiative aims to break the cycle of increasing welfare complexity that often excludes those most in need of protection. By using advanced technology to provide simple, verified responses, the system intends to reduce bureaucratic hurdles and allow human staff to focus on more intensive support needs.
Alessio Butti, Undersecretary for Innovation, described the tool as a key component of a broader government strategy toward an ‘agentic state’—an administration capable of recognizing needs and preventing errors. The goal is to shift the burden of understanding administrative language away from the citizen and toward the institution.
Entities
Alessio Butti · Arianna · Gabriele Fava · INPS · Rome
Claims
What the coverage asserts, and how many sources carry each claim.
- [○ 1 SOURCE] The tool allows citizens to use simple language to express their needs. www.soldionline.it
- [● 5 SOURCES] Arianna is governed by Inps to ensure verified responses. www.ilsannioquotidiano.it · www.corcianonline.it · lagazzettatorinese.it · www.sardegnalive.net · canaledieci.it
- [● 6 SOURCES] Inps launched a new digital assistant named Arianna based on artificial intelligence. www.ilsannioquotidiano.it · www.corcianonline.it · lagazzettatorinese.it · www.sardegnalive.net · canaledieci.it · +1 more
- [○ 1 SOURCE] The Italian government views the assistant as part of a broader transformation of Public Administration. www.soldionline.it