JD.com expands home services with network installation and upgraded waterproofing

JD.com has expanded its professional home service offerings with new initiatives in network security installation and home maintenance.

In the realm of network and security products, JD has launched a free on-site installation service. This service targets users of security cameras and networking equipment, such as wireless AP sets from brands like Huawei and TP-Link, to address technical difficulties in setup and configuration. The service utilizes a certified team of engineers with extensive experience to provide installation, debugging, and maintenance. JD aims to ensure transparency through fixed pricing and a 180-day warranty on services.

Additionally, JD has upgraded its waterproofing and leak repair services. The new model separates surveying from construction to ensure accuracy and promises “fix it once, zero price increase.” The service includes specific compensation guarantees: a 1% total price penalty per day for delays caused by JD, and a 20% refund of repair fees if the same leak recurs within one year. The waterproofing service offers tiered warranties ranging from one to five years depending on the severity of the leak and the repair method used. This service is currently available in 13 major Chinese cities, including Beijing, Shanghai, and Shenzhen.