JD.com expansion of professional service offerings

JD.com has been expanding its professional service offerings in China, moving from consumer electronics maintenance into broader home services.

In August 2026, the company launched a standardized on-site mobile phone repair service. This initiative aims to resolve industry issues regarding pricing transparency and technician qualifications by using a self-operated network of certified engineers. The service includes consumer protections such as traceable processes, quality-assured parts, and a five-point guarantee regarding technician conduct.

By September 2026, JD.com expanded these offerings to include network security installation and home maintenance. The new network services provide free on-site installation and debugging for security cameras and wireless equipment, backed by a 180-day warranty. Simultaneously, the company upgraded its waterproofing and leak repair services in 13 major cities. This maintenance model separates surveying from construction and includes compensation guarantees, such as a 20% refund if leaks recur within one year.