JD.com launches standardized on-site mobile phone repair service

JD.com has introduced a standardized on-site mobile phone repair service designed to address common industry issues such as opaque pricing, unqualified technicians, and unreliable parts. The service utilizes a self-operated integrated network featuring certified professional engineers.

The program includes several consumer protections, including transparent pricing with no hidden fees, quality-assured parts, and a traceable service process. As part of the service package, JD provides three complimentary benefits: full device disinfection, a 12-item functional diagnostic check, and the application of a tempered glass screen protector. Additionally, the company has implemented a five-point guarantee that allows customers to receive free service if technicians fail to meet specific standards, such as failing to wear uniforms or failing to record the repair process.