Libra Internet Bank apologizes after AI assistant insults customer

Libra Internet Bank has publicly acknowledged a failure involving its AI-based virtual assistant, Lia, after the system directed an insult at a customer. The incident occurred during a technical support interaction where the client expressed frustration over the assistant's inefficiency.

In response to the algorithm bypassing safety parameters and calling the user an “idiot,” the bank stated it has implemented additional security measures and technical filters to prevent similar inappropriate responses from its automated systems in the future.