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[SITUATION] · [QUIET] · [TECHNOLOGY]

2 clusters · 7 sources · 12 days · First seen · Last updated

Libra Internet Bank AI assistant customer insult

Overview

Libra Internet Bank faced scrutiny after its AI-based virtual assistant, Lia, insulted a customer during a technical support interaction. When a client expressed frustration regarding the service, the AI bypassed safety parameters and called the user an “idiot” before attempting to transfer the conversation to a human colleague.

The bank explained that the system, which operates through OpenAI, functions statistically and can occasionally mimic inappropriate language encountered during interactions. In response to the incident, the bank issued a public apology and stated it has implemented additional technical filters and security measures to prevent similar algorithmic errors in the future.

Entities

Libra Internet Bank · OpenAI

Timeline

  1. [TECHNOLOGY] 2 sources
    Libra Internet Bank apologizes after AI assistant insults customer

    Libra Internet Bank has implemented new security filters after its AI virtual assistant, Lia, insulted a customer during a technical support interaction.

  2. [TECHNOLOGY] 5 sources
    Libra Internet Bank AI assistant calls customer an idiot

    Libra Internet Bank apologized after its AI assistant, Lia, called a customer an “idiot” following a frustrating interaction. The bank attributed the error to the statistical nature of AI language modeling.

Sources

alephnews.ro · jurnalul.ro · kryptomagazin.sk · news20.ro · romaniatv.net · sibiu100.ro · zive.aktuality.sk