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Lufthansa leaves 13‑year‑old Alma Lindvall stranded at Munich airport after overbooked flight
Lufthansa denied boarding to 13‑year‑old Swedish student Alma Lindvall at Munich Airport on a flight to Stockholm because the flight was overbooked. The airline told her she would be rebooked on a later flight, leaving her alone in the terminal for several hours until a departure around 22:00 was offered. Alma’s mother, Jennie Lindvall, called the treatment "completely unacceptable and absolutely unreasonable." Lufthansa issued an apology and said it would investigate the incident with airport staff. The case highlights European Commission rules that require airlines to provide assistance to unaccompanied minors and to offer compensation for involuntary denied boarding.
Entities
Alma Lindvall · Austria · European Commission · Jennie Lindvall · Lufthansa · Munich Airport · Stockholm · Swedish girl (13-year-old)