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2 clusters · 2 sources · 14 days · First seen · Last updated

Lufthansa investigation into unaccompanied minor incident

Overview

Lufthansa is conducting an internal investigation following an incident at Munich Airport where a 13-year-old Swedish student, Alma Lindvall, was denied boarding on a flight to Stockholm due to overbooking.

Traveling alone after a language course, the minor was reportedly instructed by gate staff to wait for a later flight without receiving detailed information or options. She remained in the terminal for approximately seven hours before boarding a flight at 10:00 PM. During this period, her parents lost contact with her because her mobile phone battery had died.

The girl’s mother described the airline’s treatment as ‘completely unacceptable and unreasonable.’ Lufthansa has issued an apology and stated it will investigate the circumstances of the decision in coordination with airport staff and those involved.

Entities

Lufthansa · Munich Airport · Jennie Lindvall · Stockholm · Austria

Timeline

  1. 3 days ago

    [BUSINESS] 2 sources
    Lufthansa investigates after 13-year-old left at Munich Airport

    Lufthansa is investigating after a 13-year-old solo traveler was left at Munich Airport for seven hours due to an overbooked flight, causing her parents to lose contact with her.

  2. 16 days ago

    [BUSINESS] 4 sources
    Lufthansa leaves 13‑year‑old Alma Lindvall stranded at Munich airport after overbooked flight

    Lufthansa refused to board 13‑year‑old Alma Lindvall in Munich due to overbooking, leaving her alone for hours; the airline apologized and will investigate.

Sources

augsburger-allgemeine.de · wochentlich.de