started · updated
Meijer leads national convenience store satisfaction rankings
The American Customer Satisfaction Index (ACSI) released its latest Convenience Store Study, revealing Meijer as the national leader with a score of 82. This represents a 5% increase for the Michigan-based big-box retailer.
Wawa, Sheetz, and QuikTrip tied for second place nationally, each earning a score of 80. This marks a two-point decrease for both Wawa and Sheetz compared to the previous year. Kwik Trip, which led the industry last year, saw its score drop 6% to 79.
Regional performance varied, with Wawa leading both the Northeast and the South. Sheetz secured the highest regional score in the study, winning the Midwest with 83 points. The ACSI survey evaluated 9,465 consumers on various metrics, including food quality, cleanliness, and mobile app usability.
Entities
American Customer Satisfaction Index · Meijer · QuikTrip · Sheetz · Wawa
Claims
What the coverage asserts, and how many sources carry each claim.
- [● 3 SOURCES] Kwik Trip's satisfaction score dropped 6% to 79. wfpg.com · 1057thehawk.com · wpgtalkradio.com
- [● 3 SOURCES] Wawa leads the Northeast and South regions. wfpg.com · 1057thehawk.com · wpgtalkradio.com
- [● 3 SOURCES] Wawa, Sheetz, and QuikTrip tied for second place nationally with a score of 80. wfpg.com · 1057thehawk.com · wpgtalkradio.com
- [● 3 SOURCES] The American Customer Satisfaction Index released a new Convenience Store Study. wfpg.com · 1057thehawk.com · wpgtalkradio.com
- [● 3 SOURCES] Meijer ranked first in the study with a score of 82. wfpg.com · 1057thehawk.com · wpgtalkradio.com
- [● 3 SOURCES] Sheetz won the Midwest region with a score of 83. wfpg.com · 1057thehawk.com · wpgtalkradio.com