Mexico tightens consumer protection for online school supplies and pawnshops

The Federal Consumer Protection Agency (Profeco) warned parents that buying school supplies and uniforms through internet platforms, social media or WhatsApp carries risks because many sellers lack a physical address in Mexico, making it difficult to file complaints. Profeco stressed that guarantees, exchanges or refunds are only possible with a purchase receipt, and advised families to shop at established retailers and keep tickets, invoices or purchase notes.

Deputy Ivonne Aracelly Ortega Pacheco (MC) introduced a reform to article 65 Bis 5 of the Federal Consumer Protection Law that would require pawnshops to collect and retain documentation proving the owner’s right to pledge an item—such as invoices, contracts or other proof of ownership. If the borrower cannot provide such documents, they must sign a sworn statement. The measure aims to improve traceability of pledged goods and prevent stolen items from entering formal markets, amid high robbery rates reported in recent victimization surveys.