Monterrey water utility clears debts for 50,000 users as service complaints rise

The Servicios de Agua y Drenaje de Monterrey has regularized the accounts of approximately 50,000 customers within fifteen days of launching its "Programa Liquida Ahorra." Discounts range from 50 % to 90 % on overdue bills for households with four‑month arrears, and payments can be made in a single transaction through offices, mobile units, ATMs, the agency’s digital platform, its mobile app, or OXXO stores. The campaign, aimed at up to 400,000 families in Nuevo León, seeks to generate revenue to cover operating costs and fund infrastructure projects for water and sewage networks.

Meanwhile, the municipal water agency (JMAS) in Ciudad Juárez has received 14,501 service‑related reports from January to May 2026. The most common issues are leaks in household connections and the main distribution network, blocked taps, water shortages and low pressure. Monthly report counts rose slightly compared to the same period in 2025, and the agency prioritises network leaks for repair within 72 hours. Officials urged residents to conserve water during the hot season.