New AI services launched in Japan for character chat and call center automation

Two distinct AI-driven services have been released in Japan to address specific consumer and business needs.

Up Lab has launched ‘bonnon’, an AI character chat service designed to provide immersive storytelling. Unlike many automated services, bonnon utilizes internally developed character designs and prompts to ensure consistent personality and long-term memory. The service allows users to shape narratives through their choices, creating unique stories with characters that reflect Japanese cultural contexts and natural language.

Meanwhile, wevnal has released ‘BOTCHAN AICALL’, a telephone AI agent aimed at automating call center operations. The service is designed to handle inquiries, orders, cancellations, and changes with a quality comparable to experienced human operators. By utilizing generative AI and VoiceRAG technology, the agent can provide 24/7 support, reduce operational costs, and mitigate the psychological burden on human staff by managing difficult customer interactions.