Odido faces billing dispute while promoting new Dutch discount offers

A Dutch customer reported a billing dispute with Odido’s subsidiary BEN, claiming that automatic payments were marked as overdue despite evidence of timely payment. The complainant described difficulties uploading payment proofs, receiving conflicting messages from the call centre, and concerns about a possible hack affecting account records.

At the same time, Odido, together with rival providers KPN and Ziggo, is advertising a range of promotional deals for fixed internet and TV services. The offers include up to 12 months of discounted bundles, gift vouchers, extra data allowances and occasional gifts such as tablets or smart‑TVs for new or combined subscriptions.