Pakistan launches e-Pension Portal to digitize retirement services

The government of Pakistan, in collaboration with the Accountant General Pakistan Revenues (AGPR), has launched a new e-Pension Portal to digitize and accelerate pension services for government employees.

The digital system aims to reduce pension processing times from months to days. Key features include online tracking of application status, SMS notifications for payments or deductions, and the ability to transfer pension funds directly to any commercial bank account, removing the previous requirement to use specific National Bank branches.

A new biometric verification system replaces the manual submission of Life Certificates. Pensioners can now verify their identity every six months using fingerprint authentication at bank branches or biometric-enabled ATMs. The government is also exploring mobile applications that would allow for facial or fingerprint authentication via smartphone cameras to enable verification from home.