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4 clusters · 8 sources · 46 days · First seen · Last updated

Pakistan pension service digitization

Overview

Pakistan has introduced several digital initiatives to modernize and simplify pension services for citizens. Initially, the National Database and Registration Authority (NADRA) launched a free Proof of Life Certificate service. This program, directed by Prime Minister Muhammad Shehbaz Sharif, allows pensioners—particularly the elderly and those with limited mobility—to verify their status via the PakID mobile app, e-Sahulat franchises, or mobile registration vans. Following this, the government, in collaboration with the Accountant General Pakistan Revenues (AGPR), launched an e-Pension Portal. This system is designed to reduce processing times from months to days by offering online application tracking and SMS notifications. The portal also enables the direct transfer of funds to any commercial bank account. To replace manual paperwork, a new biometric verification system has been implemented, allowing pensioners to authenticate their identity every six months via fingerprint authentication at ATMs or bank branches, with future plans to include smartphone-based facial or fingerprint authentication. In September 2026, the federal government introduced a revised Standard Operating Procedure (SOP) to further streamline these processes. Under the new rules, commercial banks will no longer participate in the biometric verification or authentication of Proof of Life Certificates (POLC); instead, they will function solely as payment institutions. NADRA will now be integrated with the Controller General of Accounts (CGA) and the Military Accountant General (MAG) via a secure API to transfer digital life verification signals directly. Additionally, the Direct Credit System (DCS) will replace the paper disburser method for all federal pensions. Under the Receipt and Payment Rules 2025, banks are also prohibited from marking pension accounts as dormant for payment processing purposes after August 22, 2026. By October 2026, authorities announced that pensioners are no longer required to submit a physical NADRA life certificate to receive monthly disbursements.

Entities

Pakistan · Ministry of Finance · National Database and Registration Authority · State Bank of Pakistan · PakID

Timeline

  1. [BUSINESS] 2 sources
    Pakistan removes NADRA life certificate requirement for pensioners

    Pensioners in Pakistan no longer need to provide physical NADRA life certificates for bank pension payments, as verification moves to biometric and electronic methods to reduce administrative burdens.

  2. [BUSINESS] 2 sources
    Pakistan implements new digital pension verification system

    Pakistan's federal government has revised pension procedures, removing commercial banks from the biometric verification process and integrating NADRA directly with accounting offices.

  3. [BUSINESS] 2 sources
    Pakistan launches e-Pension Portal to digitize retirement services

    Pakistan has launched an e-Pension Portal in collaboration with the AGPR to digitize pension services, enabling faster processing, direct bank transfers, and biometric identity verification.

  4. [BUSINESS] 3 sources
    NADRA launches free Proof of Life Certificate service for pensioners

    NADRA has launched a free Proof of Life Certificate service for Pakistani pensioners, offering digital verification via the PakID app and priority assistance at various physical service points.

Sources

arynews.tv · dailytimes.com.pk · express.pk · flare.pk · javedch.com · netmag.pk · pakistantimes.com · techjuice.pk

This summary has been updated 2 times: see revision history