PNY denies RTX 5090 warranty claim over melted power connector

PNY is facing significant consumer backlash following its decision to deny a warranty claim for a melted GeForce RTX 5090 graphics card. The incident, reported by a Reddit user, involved a 12V-2x6 power connector that melted while the system was idling with a power limit set below factory defaults.

The user was utilizing a native 12V-2x6 cable provided by an ASRock PG-1600G ATX 3.1 power supply rather than a PNY-branded cable or adapter. PNY reportedly rejected the claim, stating that only damage occurring with ‘PNY-approved cables or adapters’ is covered under warranty, and that issues caused by third-party or PSU-bundled cables are the responsibility of those manufacturers.

Critics and the affected user point out that PNY’s official warranty documentation does not explicitly mandate the use of PNY-specific cables for 16-pin connections, only referencing general installation guides. This dispute highlights ongoing concerns regarding the stability of high-power connectors and the clarity of manufacturer warranty policies for high-end PC components.