Polish consumers show openness to humanoid robots in retail

A new report by UCE Research and Brave Mind Fighters reveals that a majority of Polish consumers are open to the integration of humanoid robots in retail settings. According to the study, approximately 79.6% of respondents would accept humanoid robots performing at least some specific tasks in stores, while only 11% believe robots should not perform any tasks at all.

Consumers show the highest level of acceptance for repetitive and information-based tasks. Approximately 32.4% of respondents would allow robots to provide information on product prices, ingredients, and availability, while 32.3% would accept them guiding customers to specific items. About 32% would permit robots to restock shelves.

However, a clear boundary exists regarding decision-making. While consumers are willing to delegate physical and informational duties, they remain hesitant to let machines handle complex human interactions, such as processing complaints or making autonomous decisions. The research suggests that while there is curiosity toward this technology, it is tempered by a desire to keep human oversight for sensitive matters.