Humanoid robot integration in Polish retail

Research indicates a high level of public readiness for the integration of humanoid robots within the Polish retail sector. A study by UCE Research and Brave Mind Fighters found that approximately 79.6% of Polish consumers are open to robots performing specific tasks in stores, with only 11% expressing total opposition to their use.

Consumer acceptance is highest for repetitive, information-based, or physical duties. Approximately 32% of respondents support robots providing product information, guiding customers to items, or restocking shelves. However, there is significant hesitation regarding delegating complex human interactions, such as processing complaints, handling returns, or managing payments, to automated systems.

Industry experts suggest that humanoid robots could enter the Polish market within the next one to two years. To ensure successful implementation, experts from Brave Mind Fighters note that retailers should focus on providing real business value and solving specific customer problems rather than using the technology as a mere attraction. While a ‘social credit of trust’ exists, consumers currently prefer robots as information sources rather than shopping advisors.