Rockwell Automation launches TechConnectIQ remote support

Rockwell Automation has launched TechConnectIQ, a modernized remote support service designed to assist manufacturers in reducing downtime and accelerating issue resolution. The service aims to address industry challenges such as complex manufacturing environments and a shortage of on-site expertise.

Available 24/7/365, the service provides access to technical support engineers who assist with installation, configuration, and troubleshooting of industrial automation systems. Key features include real-time access to specialists via web-based tools, improved data visibility through the myRockwellAutomation TechConnect hub, and AI-driven support tools such as augmented reality guidance and federated search.

TechConnectIQ is currently available for single-site contract customers in North America, with plans to expand to additional regions by 2027. The service offers three support tiers: basic, standard, and professional.