Samsung launches Galaxy Care services in Indonesia

Samsung Electronics Indonesia has introduced Galaxy Care, a complimentary maintenance program for owners of Galaxy Z and S series smartphones. The initiative aims to extend device lifespan through routine upkeep and physical maintenance at participating Samsung Experience Stores.

Key services included in the program are one free screen protector replacement per year for eligible models, software update assistance, general hardware diagnostics, device cleaning, and smartwatch calibration. Eligible devices include various models from the Galaxy Z Flip, Z Fold, S, and FE series, such as the Z Flip5 through Z Flip7 and S23 through S25 series.

Yadi Prayitno, Head of MX Business at Samsung Electronics Indonesia, stated that user support is as critical as hardware innovation. The program is designed to simplify maintenance for high-frequency users by addressing daily wear and tear through walk-in utility at designated retail locations.