Turkey launches Alo 193 centralized insurance damage reporting center

The Insurance and Private Pension Regulation and Supervision Agency (SEDDK) has launched the Alo 193 Joint Damage Notification Center (OHİM) to streamline insurance processes for approximately 34.7 million vehicle owners in Turkey. Effective September 1, 2026, the system allows citizens to report damages related to compulsory traffic insurance and motor vehicle insurance (kasko) through a single telephone number.

This initiative is part of a five-stage action plan designed to modernize the sector and combat organized crime. Specifically, the center aims to prevent “damage tracking gangs” from illegally obtaining accident data to pressure victims into granting power of attorney for high-commission claims. By providing a direct, centralized channel, the government intends to reach accident victims before illegal actors can.

The new system also integrates vehicle value loss calculations into the standard damage reporting process. Notifications made via Alo 193 are considered official submissions to the relevant insurance company, the Guarantee Account, or the Turkish Motor Vehicle Bureau. This reform is expected to make compensation processes faster, more transparent, and more equitable while reducing disputes in the insurance market.