Turkey Strengthens Consumer Rights for Defective Product Returns

Under Turkey’s Law No. 6502 on Consumer Protection, buyers who receive defective, damaged, or non‑conforming goods can exercise four distinct remedies. They may terminate the contract and obtain a full refund, request a replacement with a fault‑free item, demand a price reduction proportional to the defect, or obtain free repair at the seller’s expense. The law obliges sellers to honor the consumer’s chosen remedy and outlines the procedural steps for filing a claim, including time limits that generally begin from the date of delivery.

These provisions aim to balance consumer protection with commercial responsibility, ensuring that purchasers are not left with substandard products and that sellers address faults promptly without undue cost.

The guidance emphasizes that consumers should document the defect, notify the seller in writing, and may seek legal recourse if the seller fails to comply with the statutory options.