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Uber fined €825 million by Dutch regulator for automated driver suspensions
The Dutch Data Protection Authority (AP) has imposed a €825 million fine on Uber for violating the General Data Protection Regulation (GDPR). The penalty, which is the second-largest ever issued under GDPR following a €1.2 billion fine against Meta, concerns Uber’s use of automated systems to suspend or deactivate driver accounts between 2020 and 2022.
Regulators found that Uber used algorithms to monitor driver behavior and customer reviews, leading to automated account suspensions for suspected fraud—such as taking unnecessary detours to increase fares—or for receiving low ratings. The AP determined that Uber violated drivers' rights by failing to provide adequate information about these automated decision-making processes and by not ensuring meaningful human oversight. Under GDPR, decisions with significant impacts on individuals cannot be made solely by algorithms.
Uber has announced its intention to appeal the decision, stating that the fine is disproportionate. The company maintains that its current policies include human review and allow drivers to dispute suspensions. The investigation was prompted by a complaint from French drivers, but the case was handled by Dutch authorities because Uber’s European headquarters is located in the Netherlands.
Entities
Dutch Data Protection Authority · European Union · France · Meta Platforms · Netherlands · Uber
Claims
What the coverage asserts, and how many sources carry each claim.
- [● 10 SOURCES] The €825 million fine is the second-largest ever issued under GDPR, following a €1.2 billion fine against Meta. www.ekoturk.com · www.security.nl · www.in.gr · dorzeczy.pl · www.insurancejournal.com · +5 more
- [● 12 SOURCES] The Dutch Data Protection Authority fined Uber €825 million for violating GDPR. www.ekoturk.com · www.security.nl · www.cnbce.com · www.in.gr · www.diarioestrategia.cl · +6 more
- [● 12 SOURCES] Uber used automated systems to suspend driver accounts between 2020 and 2022. www.ekoturk.com · www.security.nl · www.cnbce.com · www.in.gr · www.diarioestrategia.cl · +6 more
- [● 12 SOURCES] Uber intends to appeal the fine, claiming it is disproportionate. www.ekoturk.com · www.security.nl · www.cnbce.com · www.in.gr · www.diarioestrategia.cl · +6 more
- [● 12 SOURCES] Uber failed to adequately inform drivers about the automated decision-making processes. www.ekoturk.com · www.security.nl · www.cnbce.com · www.in.gr · www.diarioestrategia.cl · +6 more