Vietnam Electricity launches new hotline and warns of impersonation scams

Vietnam Electricity (EVN) has announced significant updates to its customer service operations. Following the rollout of the ‘EVN CSKH’ smartphone application, which has surpassed one million downloads, the group is launching a new dedicated customer service hotline, 1558. This voice-only service will be operational for all EVN electricity customers nationwide starting August 15, 2026. Customers may continue to use existing regional power company contact numbers alongside the new 1558 hotline.

In a related development, EVNHANOI has issued a warning regarding fraudulent activities. Scammers are reportedly impersonating electricity staff via FaceTime calls and email to request customers' citizen identity card information under the guise of updating electricity contracts. EVNHANOI clarified that it does not request personal information through personal phone numbers, emails, or non-official communication channels. Customers are advised to remain vigilant against unsolicited requests for identification documents to prevent identity theft and financial fraud.