Vietnamese banks drive innovation through AI and business management tools

Vietnamese banks are shifting their focus toward product innovation by integrating advanced technologies and connecting financial services with business management tools. BIDV plans to introduce AI-powered features on its SmartBanking app by June 2026, allowing the system to automatically recognize account numbers, beneficiary banks, and transaction details from text or images.

Other institutions are also targeting business owners by integrating financial services with sales and cash flow management. MB Bank has developed MB Seller to track revenue and manage income and expenses on a single platform, while Techcombank’s T-Shop connects sales management with payments and invoicing. Additionally, BIDV is launching BIDV Direct Shop to help customers manage orders, invoices, and revenue with automated QR payment reconciliation.