Waymo robotaxi accidents trigger new safety and legal protocols in Phoenix and Miami

Waymo’s driverless taxi service is facing distinct legal challenges in two U.S. markets. In Phoenix, claims involving airport pickups at Sky Harbor are complicated by the absence of a human driver, requiring investigators to rely on vehicle sensor data, trip records, and airport curbside rules. The service uses all‑electric Jaguar I‑PACE vehicles, and local attorneys emphasize the need to preserve digital evidence and identify insurance coverage when injuries occur.

In Miami, Waymo has issued a specific accident response protocol. Drivers and passengers are advised to call 911 for injuries, document the scene, and contact the company via a toll‑free number, email, online form, or QR code on the vehicle. The company provides limited medical coverage to passengers regardless of fault. The protocol follows an NHTSA investigation that began in May 2026 after 13 incidents of Waymo vehicles entering construction zones on highways, prompting a temporary halt to highway trips in Miami and other cities while urban routes continue.