WhatsApp Business adds desktop app and AI bot tutorial for 24/7 customer service

WhatsApp Business desktop app AI bot n8n automation QR code linking

Meta’s WhatsApp Business can now be accessed on desktop via a native Windows and macOS app or through the web client at web.whatsapp.com. Users link their phone by scanning a QR code, with the phone remaining the master device; if the phone loses signal, the desktop session stops syncing.

A separate tutorial demonstrates how to build a 24/7 AI‑powered WhatsApp customer‑service bot using the no‑code automation platform n8n. The workflow, built in about 30 minutes, connects the WhatsApp Cloud API, classifies incoming messages with OpenAI’s GPT‑4o‑mini, replies automatically, escalates urgent issues to Telegram, and logs interactions to Google Sheets.

Entities: Meta · OpenAI · Telegram · WhatsApp Business · n8n

Sources

How Do I Access WhatsApp Business on My Desktop? (The Real Steps, No Faff) - Lilach Bullock | AI Implementation Consultant [www.lilachbullock.com]

2 days ago

WhatsApp Web attiva chiamate e videochiamate dal browser [www.punto-informatico.it]

about 13 hours ago

Build an AI WhatsApp Customer Service Bot with n8n (No Code, 30 Minutes) [dev.to]

2 days ago