AI integration in Italian public administration

Discussions regarding the integration of artificial intelligence within the Italian public administration have focused on balancing technological innovation with human governance. At a conference in Vicenza, the Italian Prefects Association (AIP) explored how AI could transform migration management and emergency prevention, while emphasizing that “core responsibilities like social mediation, institutional coordination, and territorial governance must remain human-led.”

Following these discussions, a summit in Rome addressed the future of public administration as the National Recovery and Resilience Plan (PNRR) concludes. High-level officials, including Italian Minister for Public Administration Paolo Zangrillo and European Commission Executive Vice President Raffaele Fitto, discussed the transition toward the 2028-2034 European programming period. The dialogue highlighted the necessity of combining technological advancements with new organizational models and professional skills.

Recent data from Minister Paolo Zangrillo indicates significant progress in adoption, with a survey of over 8,000 public employees revealing that 75.2% are already using AI tools. Additionally, 80% of respondents view AI as useful for automation and data analysis. To support this transition, more than half of the workforce has received training through institutional channels like Syllabus.

The government is also deploying specific digital initiatives to manage human resources, including the ‘Agorà’ ecosystem for professional life management and the ‘Minerva’ toolkit for selection and reskilling. Furthermore, the ‘inPA’ portal has introduced the ‘Skill matrix’ for personalized job matching and ‘Camilla,’ a virtual assistant chatbot designed to provide information regarding public competitions.