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2 clusters · 2 sources · 25 days · First seen · Last updated

Andorran financial sector complaint trends

Overview

The Andorran Financial Authority (AFA) reported a rise in customer complaints during 2025, totaling 31 claims. The most significant growth was observed in complaints regarding insurance policy coverage and management, which accounted for eight cases.

Other reported issues included banking operations, the cancellation or refusal to open bank accounts, testamentary matters, investment products, and commissions. Of the 31 total claims, ten were deemed inadmissible because they failed to meet formal requirements or fell outside the AFA’s jurisdiction. Most complaints were submitted via digital channels, with the AFA website and email being the primary methods of submission.

Entities

Andorran Financial Authority · Deborah Jenkins · Australian Financial Complaints Authority

Timeline

  1. 11 days ago

    [BUSINESS] 2 sources
    Andorran Financial Authority reports rise in customer complaints

    The Andorran Financial Authority (AFA) saw customer complaints rise to 31 in 2025, driven largely by issues with insurance policy management and banking account services.

  2. about 1 month ago

    [BUSINESS] 3 sources
    Australian Financial Complaints Authority records record complaints

    Australia's AFCA recorded a record 119,949 complaints against the financial sector in the 2025-26 financial year, driven by cost-of-living pressures and issues with banking and insurance services.

Sources

bondia.ad · diariandorra.ad