[CLSTR]
< Back to situations

Monitor this situation.

[SITUATION] · [QUIET] · [BUSINESS]

2 clusters · 9 sources · 3 days · First seen · Last updated

Chilean automotive insurance consumer complaints

Overview

During the second half of 2025, Chile’s National Consumer Service (Sernac) reported a 2.5% increase in automotive insurance complaints, totaling 2,172 cases. The primary driver of dissatisfaction was the refusal to pay for insured losses, which accounted for 39% of complaints and represented a 29% increase from the previous year.

Other significant issues cited by consumers included breaches of contracted conditions (12.5%), failure to reverse incorrect charges (9.7%), unjustified delays in technical service (7.6%), and defective repairs (5.9%).

In terms of company performance, BCI Seguros Generales, HDI Seguros, Zenit, Zurich, and Sura were among the most complained-about providers. Conversely, Reale Seguros was noted for its performance, ranking second in the sector based on complaint volume relative to insured clients and response quality.

Entities

SERNAC · HDI Seguros · Mapfre · Víctor Ugarte · FID Chile

Timeline

  1. 21 days ago

    [BUSINESS] 2 sources
    Reale Seguros ranks second in Sernac automotive insurance report

    Reale Seguros ranked second in Sernac's automotive insurance performance report for H2 2025, amid a rise in industry complaints regarding claim denials in Chile.

  2. 23 days ago

    [BUSINESS] 7 sources
    Chilean automotive insurance claims see rise in denials

    SERNAC reports that refusal to pay claims was the leading cause of automotive insurance complaints in Chile during H2 2025, with BCI Seguros and HDI Seguros among the most cited companies.

Sources

diarioestrategia.cl · elportal.mx · elseguroenaccion.com.ar · elsoldelalaguna.com.mx · guik.pe · noticias.calamaenlinea.cl · noticiasdellago.cl · politicaymedios.com.ar · publimicro.cl