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[SITUATION] · [QUIET] · [TECHNOLOGY]

2 clusters · 2 sources · 11 days · First seen · Last updated

Consumer hardware warranty disputes

Overview

Consumers are facing difficulties regarding hardware warranty fulfillment and replacement values. Reports indicate that Micron and its brand, Crucial, are struggling to honor warranties for faulty SSDs following the discontinuation of their consumer business. In these instances, customers have been offered refunds based on original purchase prices rather than replacement units.

Because market prices for components like NAND and DRAM have risen, these refunds often fail to cover the current cost of equivalent hardware. This has led to disputes, including threats of legal action under the Magnuson-Moss Warranty Act.

Entities

Crucial · Micron · Best Buy · PC Heaven · Lenovo

Timeline

  1. 16 days ago

    [TECHNOLOGY] 2 sources
    Consumer disputes arise over hardware warranty replacements

    Consumers face difficulties with hardware warranties, including disputes over SSD replacement values and the removal of upgraded RAM during laptop repairs.

  2. 26 days ago

    [TECHNOLOGY] 3 sources
    Micron and Crucial face scrutiny over SSD warranty claims

    Micron and Crucial are facing backlash for refusing to replace faulty SSDs, citing the closure of Crucial’s consumer business and a lack of replacement inventory.

Sources

baargaal.net · chip.cz