[REVISION HISTORY]

e-EFKA digital system implementation and labor disputes

5 recorded revisions of this situation.

What changed

2026-11-02 07:13 UTC → 2026-11-02 07:47 UTC · added ~~removed~~

Employees of the Greek social security organization, e-EFKA, initiated a nationwide work stoppage on October 6, 2026, to protest malfunctions within the agency’s new Integrated Information System (OPS). Workers demanded immediate technical fixes, increased permanent staffing, and improved workplace security, warning of potential escalations to longer strikes due to the delays caused by the digital platform. In response to ongoing development, e-EFKA launched a new digital platform on October 12, 2026, to manage inquiries, reports, and complaints. This subsystem is designed to centralize requests and automatically route them to appropriate service ~~units, aiming to reduce the need for citizens to visit offices in person or send emails to multiple addresses.~~ units. As part of a broader digital transformation strategy, e-EFKA aims to expand its electronic services from 80 in 2023 to 135 by 2026. To support this modernization, the agency is developing an Integrated Information System (IIS) to facilitate unified management of social security data by integrating more than 70 databases from former insurance funds. ~~The organization reported that over 183.4 million logins were recorded via existing electronic services in 2026.~~ On October 19, 2026, e-EFKA launched a specific digital service titled ‘Recognition of Insurance Time for Non-Salaried ~~Workers’. This service aims~~ Workers’ to automate ~~the~~ processing ~~and issuance of decisions~~ for farmers, the self-employed, and freelancers. ~~While initial applications must still be submitted in person at local service units, the subsequent verification and decision-making stages are now 100% digital. On November 1, 2026,~~ Following this, e-EFKA ~~announced the transition of retirement applications~~ introduced a new digital process for ~~former~~ public sector employees ~~from handwritten processes~~ to ~~an exclusively electronic system. Following a~~ replace handwritten retirement applications. This two-phase ~~rollout, electronic applications for old-age retirement, including cases of resignation or~~ rollout began on November 2, 2026, covering retirement due to old age, resignation, physical incapacity, ~~became required~~ or military service completion. The system, which includes main and supplementary pensions and benefits from the Civil Servants' Mutual Fund (MTYP), is scheduled to expand on November ~~2, 2026.~~ 9 to include survivor pensions.

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