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2 clusters · 5 sources · 14 days · First seen · Last updated

Finnish mobile operator customer satisfaction

Overview

An EPSI 2026 study indicates a significant divide in customer satisfaction among Finnish mobile operators. While the overall satisfaction index for consumer mobile subscriptions fell to 67.2, performance varied widely between companies, with a gap of nearly 19 index points between the highest and lowest performers.

Moi led the consumer segment with 79 points, outperforming the industry average in areas such as product quality, value for money, and digital services. Other top consumer performers included Oomi Mobiili, DNA, and Telia, while Elisa ranked lowest in the consumer category following an 11-point decline. In the business customer segment, Telia and DNA led in satisfaction, while Elisa recorded the lowest scores.

Entities

EPSI Rating Finland · Moi Mobiili Oy · S-Pankki · Elisa · Aktia

Timeline

  1. [BUSINESS] 3 sources
    Finnish mobile operator satisfaction shows sharp divide in EPSI study

    The EPSI 2026 study shows a sharp divide in Finnish mobile operator satisfaction, with Moi leading consumer ratings while Elisa sees declines in both consumer and business segments.

  2. [BUSINESS] 3 sources
    Finnish banking sector shows widening gaps in customer satisfaction

    An EPSI Rating study shows growing gaps in Finnish banking satisfaction. S-Pankki leads in individual customer satisfaction and mobile app usability, while the focus shifts from products to customer relations.

Sources

mobiili.fi · ntbinfo.no · sss.fi · sttinfo.fi · Talouselama.fi