[REVISION HISTORY]

Kura Sushi cancels Chiikawa collaboration after misconduct

Updated 5 times since CLSTR started tracking revisions of this situation.

What changed

2026-09-08 08:25 UTC → 2026-09-10 02:52 UTC · added ~~removed~~

Following an internal investigation, Kura Sushi confirmed that employees were involved in the embezzlement and unauthorized resale of limited-edition Chiikawa prizes. The misconduct, which appeared to be isolated to a single store, involved stealing merchandise such as figures, magnets, and badges to sell on flea market sites like Mercari. As a result, Kura Sushi abruptly canceled the entire national Chiikawa collaboration campaign, which was originally scheduled to run until September 30, 2026. The cancellation includes the ‘Bikkura Pon!’ lottery system, collaboration menu items, special tableware, and in-store decorations. To apologize for the disruption, the company offered a 10% discount on all items at its locations on September 6 and 7. However, Kura Sushi has since issued an apology regarding a failure to apply this 10% discount to all customers during the promotional event. Due to insufficient guidance at certain locations, some patrons reported that the discount required manual intervention by staff rather than being applied automatically at self-checkout. The company has announced a refund process for those affected. Customers who did not receive the discount can claim a refund by presenting receipts at the store where they dined until September 30, 2026. Those without receipts are advised to contact the customer service center with payment information, such as credit card or electronic money records, to verify their transactions. While Kura Sushi noted that management rules for prizes were stricter than usual, some employees suggested that oversight varied between different locations. ~~In response to the incident, Mercari has taken steps to delete listings of suspected illicitly obtained goods, though some users have criticized the platform’s response as insufficient.~~ The company continues to consult with police regarding the ~~matter.~~ initial misconduct.

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