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4 clusters · 20 sources · 10 days · First seen · Last updated

Kura Sushi cancels Chiikawa collaboration after misconduct

Overview

Following an internal investigation, Kura Sushi confirmed that employees were involved in the embezzlement and unauthorized resale of limited-edition Chiikawa prizes. The misconduct, which appeared to be isolated to a single store, involved stealing merchandise such as figures, magnets, and badges to sell on flea market sites like Mercari.

As a result, Kura Sushi abruptly canceled the entire national Chiikawa collaboration campaign, which was originally scheduled to run until September 30, 2026. The cancellation includes the ‘Bikkura Pon!’ lottery system, collaboration menu items, special tableware, and in-store decorations. To apologize for the disruption, the company offered a 10% discount on all items at its locations on September 6 and 7.

However, Kura Sushi has since issued an apology regarding a failure to apply this 10% discount to all customers during the promotional event. Due to insufficient guidance at certain locations, some patrons reported that the discount required manual intervention by staff rather than being applied automatically at self-checkout.

The company has announced a refund process for those affected. Customers who did not receive the discount can claim a refund by presenting receipts at the store where they dined until September 30, 2026. Those without receipts are advised to contact the customer service center with payment information, such as credit card or electronic money records, to verify their transactions.

While Kura Sushi noted that management rules for prizes were stricter than usual, some employees suggested that oversight varied between different locations. The company continues to consult with police regarding the initial misconduct.

Entities

Kura Sushi · Chiikawa · Nagano · Mercari

Timeline

  1. 4 days ago

    [BUSINESS] 3 sources
    Kura Sushi apologizes for 10% discount application error

    Kura Sushi is offering refunds to customers who missed out on a 10% discount during a recent apology campaign due to application errors at some locations.

  2. 8 days ago

    [BUSINESS] 12 sources
    Kura Sushi cancels Chiikawa campaign due to employee misconduct

    Kura Sushi has cancelled its Chiikawa collaboration campaign nationwide following the discovery of employee misconduct involving the embezzlement and resale of limited-edition prizes.

  3. 11 days ago

    [BUSINESS] 7 sources
    Kura Sushi investigates prize handling amid Chiikawa collaboration controversy

    Kura Sushi is investigating prize handling and potential misconduct following customer complaints and mass resale of Chiikawa collaboration goods during its recent lottery campaign.

  4. 13 days ago

    [BUSINESS] 2 sources
    Kura Sushi faces allegations of prize tampering in Chiikawa collaboration

    Kura Sushi faces social media backlash over its Chiikawa collaboration, with customers alleging prize tampering and employees reselling figures on Mercari after failed lottery attempts.

Sources

agora-web.jp · alfalfalfa.com · ascii.jp · bipblog.com · classics.itmedia.co.jp · coki.jp · dtimes.jp · gahalog.2chblog.jp · game.watch.impress.co.jp · hamusoku.com · huffingtonpost.jp · inside-games.jp · kobe-journal.com · kyoto-np.co.jp · news.cube-soft.jp · news.mynavi.jp · news4vip.livedoor.biz · the-miyanichi.co.jp · toyohashi-tahara.goguynet.jp · weekly.ascii.jp

This summary has been updated 5 times: see revision history