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4 clusters · 6 sources · 14 days · First seen · Last updated

LG Uplus AI transformation and B2B expansion

Overview

LG Uplus is expanding its artificial intelligence (AI) and enterprise AI transformation (AX) initiatives through strategic partnerships and internal technological advancements.

In late September 2026, the company partnered with the distribution platform Sodomall to develop customized AX solutions for small business owners. This collaboration focuses on using telecommunications and distribution data to provide demand forecasting, inventory planning, and improved customer service tools for local commercial districts.

To bolster its AI infrastructure, LG Uplus has partnered with Opt AI to enhance service efficiency through token optimization technology. This collaboration aims to increase the number of tokens processed on a single GPU by up to four times, potentially reducing infrastructure operating costs and power consumption. While previous cooperation focused on small language models for mobile NPUs, the scope has expanded to include server GPU environments.

Concurrently, LG Uplus announced a strategic goal to achieve ‘zero’ customer service waiting time by 2030. By implementing an AI-native contact center (AICC) model—which integrates intelligent callbots, chatbots, AI counseling advisors for real-time speech-to-text, and AI Auto QA for quality assessment—the company has already reduced average connection wait times from 47 seconds to 5 seconds. LG Uplus intends to leverage this ‘insourcing-based AICC’ experience to expand into the B2B market, targeting an annual AICC business revenue growth of over 50% by 2030.

In October 2026, the company announced a partnership with Bango to expand its AI and content subscription offerings. Utilizing Bango’s ‘Digital Vending Machine’ (DVM) technology, LG Uplus plans to integrate international AI services into its Udok subscription platform. Starting in November 2026 with an AI video editing service, the company intends to sequentially add generative, productivity, and creative AI services to its portfolio.

Entities

LG Uplus · LG U+ · Opt AI · Seo Deok-ho · Bango

Timeline

  1. [BUSINESS] 5 sources
    LG Uplus partners with Bango to expand global AI subscriptions

    LG Uplus is partnering with Bango to bring global AI and content services to its Udok subscription platform, starting with AI video editing in November.

  2. [TECHNOLOGY] 2 sources
    LG U+ partners with Opt AI to boost AI token processing efficiency

    LG U+ and Opt AI are collaborating on token optimization technology to increase AI processing capacity by up to four times on the same GPU, aiming to reduce power and infrastructure costs.

  3. [BUSINESS] 3 sources
    LG Uplus targets zero customer service wait time via AI

    LG Uplus aims for zero customer service waiting time by 2030, using its proven AI-driven contact center technology to expand into the B2B AI market.

  4. [BUSINESS] 2 sources
    LG U+ partners with Sodomall to develop AI solutions for small businesses

    LG U+ and Sodomall are partnering to develop AI transformation (AX) solutions for small businesses, focusing on demand forecasting and improved store management through integrated data analysis.

Sources

biz.heraldcorp.com · m.sportalkorea.com · sateconomy.co.kr · seoul.co.kr · socialvalue.kr · zdnet.co.kr

This summary has been updated 2 times: see revision history