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LG Uplus AI transformation and B2B expansion

Updated 2 times since CLSTR started tracking revisions of this situation.

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2026-10-02 04:24 UTC → 2026-10-05 03:05 UTC · added removed

LG Uplus is expanding its artificial intelligence (AI) and enterprise AI transformation (AX) initiatives through strategic partnerships and internal technological advancements. In late September 2026, the company partnered with the distribution platform Sodomall to develop customized AX solutions for small business owners. This collaboration focuses on using telecommunications and distribution data to provide demand forecasting, inventory planning, and improved customer service tools for local commercial districts. To bolster its AI infrastructure, LG Uplus has partnered with Opt AI to enhance service efficiency through token optimization technology. This collaboration aims to increase the number of tokens processed on a single GPU by up to four times, potentially reducing infrastructure operating costs and power consumption. While previous cooperation focused on small language models for mobile NPUs, the scope has expanded to include server GPU environments. Concurrently, LG Uplus announced a strategic goal to achieve ‘zero’ customer service waiting time by 2030. By implementing an AI-native contact center (AICC) model—which integrates intelligent callbots, chatbots, AI counseling advisors for real-time speech-to-text, and AI Auto QA for quality assessment—the company has already reduced average connection wait times from 47 seconds to 5 seconds. LG Uplus intends to leverage this ‘insourcing-based AICC’ experience to expand into the B2B market, targeting an annual AICC business revenue growth of over 50% by 2030. In October 2026, the company announced a partnership with Bango to expand its AI and content subscription offerings. Utilizing Bango’s ‘Digital Vending Machine’ (DVM) technology, LG Uplus plans to integrate international AI services into its Udok subscription platform. Starting in November 2026 with an AI video editing service, the company intends to sequentially add generative, productivity, and creative AI services to its portfolio.

Versions

  1. 2026-10-05 03:05 UTC LG Uplus AI transformation and B2B expansion
  2. 2026-10-02 04:24 UTC LG Uplus AI transformation and B2B expansion
  3. 2026-09-30 03:02 UTC LG Uplus AI transformation and B2B expansion

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