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Polish consumer regulator enforcement actions

Updated 3 times since CLSTR started tracking revisions of this situation.

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2026-10-19 09:45 UTC → 2026-10-19 10:02 UTC · added removed

The Polish Office of Competition and Consumer Protection (UOKiK) has issued significant fines against companies for unfair business practices. In September 2026, the telecommunications operator Inea was fined nearly 2 million PLN. The regulator found that the company applied PLN for applying excessive termination fees for fixed-term contracts that exceeded the value of remaining monthly subscriptions and automatically activated activating paid antivirus services without explicit consumer consent. Inea was ordered to refund improperly collected fees. In October 2026, UOKiK imposed a fine exceeding 21 million PLN on Nasz Prąd S. A. within the renewable energy sector. The company utilized for using 21 prohibited contract clauses, including terms that allowed for allowing unilateral changes to equipment parameters and contract pricing. The regulator has also notified the prosecutor's office following investigations into regarding sales representative conduct and difficulties regarding contract withdrawals. Later in October 2026, UOKiK targeted conduct. During the same month, the financial sector, fining sector faced heavy sanctions. UOKiK fined four institutions—Erste Bank Polska, ING Bank Śląski, Bank Pocztowy, and Plus Bank—a combined 147.09 million PLN. The sanctions These penalties addressed abusive clauses that permitted banks to unilaterally modify contracts, increase fees by as much as 200%, or introduce new commissions based on vague criteria such as inflation. Additionally, criteria. While these decisions are not yet legally binding, the regulator banks retain the right to appeal. Additionally, UOKiK brought charges against Canal+ Polska concerning its ‘Mistrzowska Piłka’ sports package. The company is alleged to have misled for allegedly misleading customers by failing to disclose that regarding the expiration of Champions League access would expire on June 30, 2024. Sales recordings reportedly featured consultants assuring clients that channels would not ‘magically disappear.’ If confirmed, Canal+ could face fines of up to 10% of in its turnover. ‘Mistrzowska Piłka’ package. On October 19, 2026, UOKiK fined the lending company Aasa Polska was fined nearly 4 million PLN for violating consumer interests. PLN. The regulator found the company artificially inflated loan costs to bypass anti-usury laws by requiring customers to purchase used mandatory, expensive additional add-on services—such as medical subscriptions or legal support—as a condition for obtaining a loan. support—to artificially inflate loan costs and bypass anti-usury laws.

Versions

  1. 2026-10-19 10:02 UTC Polish consumer regulator enforcement actions
  2. 2026-10-19 09:45 UTC Polish consumer regulator enforcement actions
  3. 2026-10-16 05:31 UTC Polish consumer regulator enforcement actions
  4. 2026-10-09 23:39 UTC Polish consumer regulator enforcement actions

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