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5 clusters · 22 sources · 26 days · First seen · Last updated

Polish consumer regulator enforcement actions

Overview

The Polish Office of Competition and Consumer Protection (UOKiK) has issued significant fines against companies for unfair business practices. In September 2026, the telecommunications operator Inea was fined nearly 2 million PLN for applying excessive termination fees and automatically activating paid antivirus services without consent.

In October 2026, UOKiK imposed a fine exceeding 21 million PLN on Nasz Prąd S. A. for using 21 prohibited contract clauses, including terms allowing unilateral changes to equipment and pricing. The regulator also notified the prosecutor's office regarding sales representative conduct.

During the same month, the financial sector faced heavy sanctions. UOKiK fined four institutions—Erste Bank Polska, ING Bank Śląski, Bank Pocztowy, and Plus Bank—a combined 147.09 million PLN. These penalties addressed abusive clauses that permitted banks to unilaterally modify contracts, increase fees by as much as 200%, or introduce new commissions based on vague criteria. While these decisions are not yet legally binding, the banks retain the right to appeal.

Additionally, UOKiK brought charges against Canal+ Polska for allegedly misleading customers regarding the expiration of Champions League access in its ‘Mistrzowska Piłka’ package. On October 19, 2026, the lending company Aasa Polska was fined nearly 4 million PLN. The regulator found the company used mandatory, expensive add-on services—such as medical subscriptions or legal support—to artificially inflate loan costs and bypass anti-usury laws.

Entities

Office of Competition and Consumer Protection · Tomasz Chróstny · Erste Bank Polska · UOKiK · ING Bank Śląski

Timeline

  1. [BUSINESS] 5 sources
    Aasa Polska fined 4 million PLN for inflating loan costs

    Poland's UOKiK fined Aasa Polska nearly 4 million PLN for bypassing anti-usury laws by forcing customers to purchase expensive, unnecessary service packages to secure loans.

  2. [BUSINESS] 2 sources
    UOKiK fines four Polish banks 147 million PLN for unfair clauses

    Poland's UOKiK has fined four banks—Erste Bank Polska, ING Bank Śląski, Bank Pocztowy, and Plus Bank—a total of 147.09 million PLN for using prohibited unilateral contract modification clauses.

  3. [BUSINESS] 8 sources
    UOKiK imposes heavy fines on banks and charges Canal+ Polska

    Poland's UOKiK has fined four banks 147 million PLN for abusive contract clauses and charged Canal+ Polska with misleading customers regarding the availability of sports broadcasting packages.

  4. [BUSINESS] 2 sources
    Nasz Prąd S. A. fined 21 million PLN by Polish regulator

    Poland's UOKiK fined Nasz Prąd S. A. over 21 million PLN for using illegal contract clauses in the renewable energy sector and has notified prosecutors of potential criminal activity.

  5. [BUSINESS] 7 sources
    Inea fined nearly 2 million PLN by Polish consumer regulator

    Polish regulator UOKiK fined telecommunications provider Inea nearly 2 million PLN for imposing excessive contract termination fees and activating paid antivirus services without consumer consent.

Sources

300gospodarka.pl · bankoweabc.pl · bizblog.spidersweb.pl · cashless.pl · dziennik.pl · fakt.pl · komputerswiat.pl · moj.powiat.pl · morningstar.be · parkiet.com · pracodawcagodnyzaufania.pl · press.pl · sadyogrody.pl · sport.onet.pl · superbiz.se.pl · swiatoze.pl · tabletowo.pl · tulodz.pl · tylkotorun.pl · uokik.gov.pl · upday.com · wirtualnemedia.pl

This summary has been updated 3 times: see revision history