Monitor this situation.
Unsubscribe anytime.
[SITUATION] · [QUIET] · [BUSINESS]
2 clusters · 2 sources · 11 days · First seen · Last updated
Portuguese logistics and consumer complaint surge
Overview
In the first half of 2026, consumer complaints regarding mail, transport, and logistics in Portugal increased by 97.8% compared to the previous year. According to a report from Portal da Queixa, the resolution rate for these issues fell from 45% to 34%.
Primary grievances include service failures and delivery delays. Major companies identified in the complaints include Worten, MEO, Galp, NOS, and CTT Expresso. Under Portuguese law, specifically Decreto-Lei n.º 84/2021, retailers hold responsibility for deliveries. If a delivery exceeds a 30-day legal limit or fails to meet an agreed deadline, consumers maintain the right to cancel purchases and request full refunds.
Entities
Portuguese credit institutions · Portal da Queixa · Comissão do Mercado de Valores Mobiliários (CMVM) · Investors · LIDL
Timeline
-
28 days ago
[BUSINESS] 2 sourcesPortugal logistics complaints surge 97.8% in first half of 2026Logistics and delivery complaints in Portugal rose by 97.8% in early 2026, with complaint resolution rates falling to 34%.
-
about 1 month ago
[BUSINESS] 3 sourcesPortugal's CMVM reports 9% rise in complaints in first half of 2026Portugal's CMVM saw 151 complaints in the first half of 2026, up 9% year‑on‑year, with most aimed at credit institutions and order execution issues.
Sources
4gnews.pt · sapo.pt