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ServiceNow launches AI Passport and governance tools

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2026-10-20 10:18 UTC → 2026-10-21 02:44 UTC · added removed

ServiceNow enterprise launches AI Passport and governance tools

ServiceNow has announced the development officially introduced its suite of new governance and automation tools designed to manage autonomous AI agents within in enterprise environments. A primary feature Central to this launch is ‘AI Passport’, a cryptographically signed authorization credential developed in partnership with Nvidia. This tool verifies allows companies to verify an agent’s identity, authorized actions, and accessible systems in real-time during workflow execution. If an agent attempts to operate outside its permitted scope, the platform can redirect, restrict, or terminate the agent using machine-speed kill switches. The rollout includes expanded capabilities through the AI Control Tower, such as ‘Shadow AI’ detection, cost management tools to measure spend against outcomes, and value intelligence to track quality. These features, intended to provide deterministic controls and comprehensive audit records, are expected to be available in the fourth quarter of 2026. Recent updates detail the integration of Nvidia’s Open Agent Safety Platform into To complement this, the ‘AI Passport’ implementation. ServiceNow is also enhancing company has expanded its ‘Super Intelligence Control Tower’ to improve transparency Tower’. This platform provides centralized visibility into an organization’s AI landscape, including models, datasets, and prompts. It is designed to help businesses monitor AI costs. Additionally, the company introduced the third generation of ‘EmployeeWorks’, featuring costs, assess business value, and manage risks associated with ‘shadow AI’—unauthorized AI agents operating within a network. Furthermore, ServiceNow announced enhancements to its ‘EmployeeWorks’ platform. These updates include ‘Productivity Assistants’ for role-based tasks such as research and scheduling, alongside ‘ToolSmith’, a development environment designed to allow that allows employees and developers to build custom secure, enterprise-ready AI agents tools for routine tasks without extensive programming knowledge. tasks. These advancements follow a strong financial period where ServiceNow reported second-quarter revenue aim to address rising security risks and the lack of $3.987 billion, a 24% year-over-year increase, with its AI business exceeding $1 billion formal governance programs in annual contract value. global enterprises.

Versions

  1. 2026-10-21 02:44 UTC ServiceNow launches AI Passport and governance tools
  2. 2026-10-20 10:18 UTC ServiceNow enterprise AI governance tools
  3. 2026-10-18 10:11 UTC ServiceNow enterprise AI governance tools

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