ServiceNow launches AI Passport and governance tools

ServiceNow has officially introduced its suite of governance and automation tools designed to manage autonomous AI agents in enterprise environments. Central to this launch is ‘AI Passport’, a cryptographically signed authorization credential developed in partnership with Nvidia. This tool allows companies to verify an agent’s identity, authorized actions, and accessible systems in real-time during workflow execution. If an agent attempts to operate outside its permitted scope, the platform can redirect, restrict, or terminate the agent using machine-speed kill switches.

To complement this, the company has expanded its ‘Super Intelligence Control Tower’. This platform provides centralized visibility into an organization’s AI landscape, including models, datasets, and prompts. It is designed to help businesses monitor AI costs, assess business value, and manage risks associated with ‘shadow AI’—unauthorized AI agents operating within a network.

Furthermore, ServiceNow announced enhancements to its ‘EmployeeWorks’ platform. These updates include ‘Productivity Assistants’ for role-based tasks such as research and scheduling, alongside ‘ToolSmith’, a development environment that allows employees and developers to build secure, enterprise-ready AI tools for routine tasks. These advancements aim to address rising security risks and the lack of formal governance programs in global enterprises.